Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Refunds will take into account the discount. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Price discount does not include taxes, shipping or other fees. Not valid on prior orders or purchases cannot be transferred or otherwise redeemed for cash or promo code(s). Available in Microsoft Store in select countries only. See applicable Microsoft Terms of Sale for more information. Microsoft Store return policy applies to extended returns. Easily become fully immersed in the game by letting your hearing enhance your sight. Acoustics: The Elite Pro 2 + SuperAmp built it’s legacy through collaboration with leading e-sports teams to ensure audio perfection for today’s top players. Microsoft reserves the right to modify or discontinue offers at any time. Turtle Beach just gets gamers, through and through. Void where prohibited or restricted by law. Extended return offer period limited to 5 device returns total per eligible customer. Not available for purchases by reseller customers. Return process must be started within 60 days after customer received the device. *Extended return offer period available with Surface devices purchased from Microsoft Store in select markets.If you continue to have the same experience after trying out these steps please reach out directly to our dedicated Support Team so they can lend a hand with further troubleshooting or replacement service if needed under your warranty. Also, make sure to us the mobile version Audio Hub to set the SuperAmp to the correct mode for your console (PS4 or Xbox One) or to PC Mode if you're using it on a PC. You may need to re-pair the Bluetooth to any devices it was connected to before the update. Click OK and you can close the Audio Hub, disconnect the SuperAmp from the PC, and reconnect it to your console for use. This is what you just did, so there's no need to do that again. Once completed, you may see a dialog saying If firmware is out of date, connect USB while holding the Bluetooth button. Do not turn off the computer or disconnect the SuperAmp from the computer. The palm tree icon on the SuperAmp should be flashing red.ħ) You should see a dialog box asking UPDATE YOUR FIRMWARE TO THE LATEST VERSION? Click Yes.Ĩ) Allow the update to proceed without interruption. DO NOT connect the other end of the USB cable to the computer (yet).Ĥ) With one hand, press and hold down the Bluetooth button on the side of the SuperAmp.ĥ) While still holding down the Bluetooth button, with the other hand, take the unconnected (larger) end of the USB cable and connect it to a USB port on the computer running the Audio Hub app.Ħ) The Audio Hub should report that the SuperAmp is connected in Bootloader Mode (Bootloader Headset). The firmware update must be performed on a Windows or Mac computer.ģ) Connect the small end of the included USB cable to the SuperAmp's USB port. NOTE: The mobile version of the Turtle Beach Audio Hub cannot be used to update the headset's firmware. This has the potential to clear up what you're experiencing.ġ) Disconnect the SuperAmp from all connections.Ģ) Download and install the Audio Hub application onto your Windows PC or Mac computer. Please try a force update of the SuperAmp firmware (erases the currently installed programming and installs new from scratch).
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